Quality Management (SAMPLE EXAM)
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Quality Management Sample Exam
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Question 1 of 10
1. Question
1 pointsWho is known as “Father of Scientific Management?”
CorrectFrederick Winslow Taylor, an industrial engineer is considered the father of scientific management and was one of the first management consultants.Taylor was one of the intellectual leaders of the Efficiency Movement and his ideas, broadly conceived, were highly influential in the Progressive Era.
IncorrectFrederick Winslow Taylor, an industrial engineer is considered the father of scientific management and was one of the first management consultants.Taylor was one of the intellectual leaders of the Efficiency Movement and his ideas, broadly conceived, were highly influential in the Progressive Era.
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Question 2 of 10
2. Question
1 pointsWhat two individuals were credited in using the quality improvement philosophy to revitalize the economy of Japan after World World II?
CorrectW. Edwards Deming and Joseph Juran were credited in using this concept. This concept combines quality control with an overall management philosophy that gives input to all persons involved in the process of creating the specific goods and services.
IncorrectW. Edwards Deming and Joseph Juran were credited in using this concept. This concept combines quality control with an overall management philosophy that gives input to all persons involved in the process of creating the specific goods and services.
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Question 3 of 10
3. Question
1 pointsWhen was the Radiation Control for Health and Safety Act implemented?
CorrectThe radiation control for health and safety act was implemented in 1968. This will require the US department of health, education, and welfare (now called Health and Human Services) to develop and administer standards that would reduce human exposure to radiation.
IncorrectThe radiation control for health and safety act was implemented in 1968. This will require the US department of health, education, and welfare (now called Health and Human Services) to develop and administer standards that would reduce human exposure to radiation.
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Question 4 of 10
4. Question
1 pointsWhich organization is responsible for monitoring the workplace environment including the requirements for occupational exposure to radiation and chemicals found in processing solutions?
CorrectThe Occupational Safety and Health Administration (OSHA) was created to oversee the workplace environment including requirements for occupational exposure to radiation and to chemicals found in processing solutions. OSHA also has proposed an Ergonomics Standard with the objective of reducing the rising incidents of work related injury and workers compensation claims.
IncorrectThe Occupational Safety and Health Administration (OSHA) was created to oversee the workplace environment including requirements for occupational exposure to radiation and to chemicals found in processing solutions. OSHA also has proposed an Ergonomics Standard with the objective of reducing the rising incidents of work related injury and workers compensation claims.
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Question 5 of 10
5. Question
1 pointsWhat does the SWOT Analysis analyze?
CorrectThe SWOT Analysis analyzes the internal and external environment of a healthcare organization. SWOT stands for:
S= Strengths
W= Weaknesses
O=Opportunities
T= ThreatsIncorrectThe SWOT Analysis analyzes the internal and external environment of a healthcare organization. SWOT stands for:
S= Strengths
W= Weaknesses
O=Opportunities
T= Threats -
Question 6 of 10
6. Question
1 pointsA procedure to identify potential failure within a system is
CorrectAn FMEA is often the first step of a system reliability study. It involves reviewing as many components, assemblies, and subsystems as possible to identify failure modes, and their causes and effects within a system.
IncorrectAn FMEA is often the first step of a system reliability study. It involves reviewing as many components, assemblies, and subsystems as possible to identify failure modes, and their causes and effects within a system.
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Question 7 of 10
7. Question
1 pointsWhich of the following terms best describes information or knowledge necessary to achieve a desired outcome?
CorrectInput is information or knowledge necessary to achieve the desired outcome
IncorrectInput is information or knowledge necessary to achieve the desired outcome
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Question 8 of 10
8. Question
1 pointsWhich of the following terms best describes an individual or entity that furnishes input to a process or one who provides the institution with goods and services?
CorrectA supplier is an individual or entity that furnishes input to a process or one who provides the institution with goods and services
IncorrectA supplier is an individual or entity that furnishes input to a process or one who provides the institution with goods and services
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Question 9 of 10
9. Question
1 pointsWhich of the following groups is usually responsible for implementing the solutions that the focus groups have determined will improve a particular process?
CorrectA quality improvement team is a group of individuals who implement solutions that were derived from by the focus group
IncorrectA quality improvement team is a group of individuals who implement solutions that were derived from by the focus group
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Question 10 of 10
10. Question
1 pointsWhich of the following groups work on identifying, analyzing, and then solving both quality and productivity issues?
CorrectProblem-solving teams work on specific tasks to meet and solve particular problems. They normally function to identify, analyze, and install both quality and productivity issues.
IncorrectProblem-solving teams work on specific tasks to meet and solve particular problems. They normally function to identify, analyze, and install both quality and productivity issues.