Quality Management Sample Exams

Frederick Winslow Taylor, an industrial engineer is considered the father of scientific management and was one of the first management consultants.Taylor was one of the intellectual leaders of the Efficiency Movement and his ideas, broadly conceived, were highly influential in the Progressive Era.

W. Edwards Deming and Joseph Juran were credited in using this concept. This concept combines quality control with an overall management philosophy that gives input to all persons involved in the process of creating the specific goods and services.

The radiation control for health and safety act was implemented in 1968. This will require the US department of health, education, and welfare (now called Health and Human Services) to develop and administer standards that would reduce human exposure to radiation.

The Occupational Safety and Health Administration (OSHA) was created to oversee the workplace environment including requirements for occupational exposure to radiation and to chemicals found in processing solutions. OSHA also has proposed an Ergonomics Standard with the objective of reducing the rising incidents of work related injury and workers compensation claims.

The SWOT Analysis analyzes the internal and external environment of a healthcare organization. SWOT stands for:
S= Strengths
W= Weaknesses
O=Opportunities
T= Threats

An FMEA is often the first step of a system reliability study. It involves reviewing as many components, assemblies, and subsystems as possible to identify failure modes, and their causes and effects within a system.

Input is information or knowledge necessary to achieve the desired outcome

A supplier is an individual or entity that furnishes input to a process or one who provides the institution with goods and services

A quality improvement team is a group of individuals who implement solutions that were derived from by the focus group

Problem-solving teams work on specific tasks to meet and solve particular problems. They normally function to identify, analyze, and install both quality and productivity issues.